SHIPPING AND HANDLING:
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost.
Shipment Carrier: We ship via UPS Ground or US Postal Service in the continental US.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US.
Consolidated Shipments: Entire orders will be shipped together if possible.
RETURNS AND EXCHANGES:
General: All returns must be postmarked no later than 14 days from the date of delivery, or returned to the store within 14 days of purchase. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Please include a copy of your packing list with all returns.
No Returns: No returns or exchanges will be accepted for Helmets, or Electrical Components.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original form of payment.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost or damaged during shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
Sales tax is charged on in-state orders if required by law. For out of state purchases, you may owe state use tax, depending on your state of residence.
Backorders: If an item is backordered, we will notify you via e-mail.
Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders, when the backordered items become available.
Any transactions that take place online, for orders to be fulfilled by El Dorado Cycle & Outdoor Equipment, LLC, are done so on external sites, owned and operated by third party vendors and other third parties (hereafter referred to as "External Sites"). These external sites may have their own privacy and security policies, and all transactions made within those sites shall be done so at the buyers discretion. By placing an order through these external sites, you are accepting the terms set forth by El Dorado Cycle & Outdoor Equipment, LLC, as well as the terms set forth by the vendor/owner of the third party site. You acknowledge that El Dorado Cycle & Outdoor Equipment, LLC is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed to be accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Last Modified - 10/01/2017